Pres, Global Customer Ops
Paul Fipps is President, Global Customer Operations at ServiceNow, Inc. (NOW), where he leads global sales, customer success, partner ecosystems, and field operations to empower organizations via the ServiceNow AI Platform.[[2]](https://www.servicenow.com/company/leadership/paul-fipps.html)[[3]](https://www.servicenow.com/company/leadership.html) He recently served as Executive Vice President, Worldwide Sales, and previously as President, Global Industries and Strategic Growth, driving 40% of company revenue through industry go-to-market, hyperscaler partnerships, and marquee customer solutions.[[1]](https://www.nowfedforum.com/profile/paul-fipps/)[[2]](https://www.servicenow.com/company/leadership/paul-fipps.html) Fipps joined ServiceNow in 2021 to launch ServiceNow Impact, a value acceleration solution that became one of the company's fastest-growing products.[[1]](https://www.nowfedforum.com/profile/paul-fipps/)[[2]](https://www.servicenow.com/company/leadership/paul-fipps.html)
With over 20 years in technology-led business transformation, Fipps previously served as President, Connected Fitness and Chief Experience Officer at Under Armour, overseeing global direct-to-consumer, connected products, and digital transformation, including a subscription business model.[[1]](https://www.nowfedforum.com/profile/paul-fipps/)[[2]](https://www.servicenow.com/company/leadership/paul-fipps.html) Earlier, he spent 16 years at Breakthru Beverage in sales and distribution.[[1]](https://www.nowfedforum.com/profile/paul-fipps/) His leadership philosophy—mission first, team second, self third—was shaped by U.S. Army service in the 82nd Airborne Division.[[1]](https://www.nowfedforum.com/profile/paul-fipps/)[[2]](https://www.servicenow.com/company/leadership/paul-fipps.html)[[4]](https://www.youtube.com/watch?v=n0H_ValLe1g) Fipps holds a B.S. in Information Systems and an MBA from the University of Baltimore, and is a graduate of The Wharton School Advanced Management Program.[[1]](https://www.nowfedforum.com/profile/paul-fipps/)[[2]](https://www.servicenow.com/company/leadership/paul-fipps.html) In 2026, he joined NetApp's Board of Directors.[[5]](https://investors.netapp.com/news/news-details/2026/NetApp-Appoints-Paul-Fipps-to-the-Board-of-Directors/default.aspx)
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