Chief Customer, Rev Officer
Shane Paladin is an accomplished technology executive who joined Equinix as Executive Vice President and Chief Customer and Revenue Officer (CCRO) in July 2025[[1]](https://www.prnewswire.com/news-releases/equinix-appoints-shane-paladin-as-chief-customer-and-revenue-officer-302504280.html). With over 20 years of global experience in go-to-market strategies and leadership across sales and service organizations, Paladin leads the company's entire customer experience and go-to-market strategy, including Sales, Marketing, Customer Care and Experience, and Revenue Operations[[1]](https://www.prnewswire.com/news-releases/equinix-appoints-shane-paladin-as-chief-customer-and-revenue-officer-302504280.html). He also oversees key account relationships, channel partnerships, and the optimization of revenue-generating activities through data, analytics, and AI[[1]](https://www.prnewswire.com/news-releases/equinix-appoints-shane-paladin-as-chief-customer-and-revenue-officer-302504280.html).
Prior to joining Equinix, Paladin spent more than 11 years at SAP in various customer-focused and international roles, including President of Services, EVP Sales, COO of Greater China, and Managing Director of Hong Kong and Macau[[1]](https://www.prnewswire.com/news-releases/equinix-appoints-shane-paladin-as-chief-customer-and-revenue-officer-302504280.html). Most recently, he served as CEO of Siteimprove, a multinational Software as a Service company specializing in cloud-based tools for website governance and optimization[[1]](https://www.prnewswire.com/news-releases/equinix-appoints-shane-paladin-as-chief-customer-and-revenue-officer-302504280.html). His experience also includes leadership positions at SignalFx, Ayasdi, and FocusFrame, as well as advisory roles at Nordic Capital, SmartRent, and Board International[[1]](https://www.prnewswire.com/news-releases/equinix-appoints-shane-paladin-as-chief-customer-and-revenue-officer-302504280.html). Paladin is a United States Army veteran and holds a master's degree in Strategy and Innovation from the University of Oxford[[1]](https://www.prnewswire.com/news-releases/equinix-appoints-shane-paladin-as-chief-customer-and-revenue-officer-302504280.html).
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